Terms of Use

Terms of Use

Effective Date: 01.07.2025
Last Updated: 01.07.2025

Welcome to Zencive. These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our site or purchasing any of our offerings, you agree to be bound by these Terms.

1. Who We Are

Zencive is a creative technology studio that builds smart, scalable, and user-focused digital solutions. We specialize in:

• SaaS tools for automation and productivity
• Premium WordPress plugins for e-commerce and business growth
• Custom plugin development tailored to your business logic
• Website and interface design, including themes, branding, and UX/UI solutions
• Creative services, such as logo design and brand identity

Whether you’re a startup, an established business, or an individual creator, our mission is to simplify technology so you can focus on what matters most — growing your ideas.

Website: https://zencive.com

2. Acceptance of Terms

By accessing or using any part of the Zencive website, products, or services, you agree to be bound by these Terms of Use. These terms apply to all visitors, users, customers, and any others who access or use our offerings.

If you do not agree with these Terms, you may not use our services or access our site.

If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Our Services

At Zencive, we provide a wide range of digital products and creative services, including:

• 🧩 WordPress Plugins – Free and premium plugins built to enhance WooCommerce, performance, analytics, licensing, and more
• ☁️ SaaS Tools – Cloud-based applications designed to automate, optimize, and simplify complex workflows
• 🛠️ Custom Development – Bespoke plugin, API, and software development tailored to your business needs
• 🎨 Design & Branding – Website design, logo creation, brand identity, and user interface design
• 🧑‍💻 Web Solutions – Themes, UI kits, and fully responsive web development services

We are constantly expanding and evolving our product line to deliver innovative, practical, and reliable tools that support your success online.

Please note that availability and features of services may change without prior notice.

4. User Accounts

Some features of our website or products may require you to create an account or provide personal details (e.g., for purchases, license management, or support access).

By creating an account or submitting your information, you agree to the following:

• Accuracy: You must provide true, current, and complete information
• Security: You are responsible for maintaining the confidentiality of your login credentials
• Responsibility: You accept full responsibility for all activity that occurs under your account

If we detect unauthorized use or suspicious activity, we may suspend or terminate your account for your protection.

Please notify us immediately at [info@zencive.com] if you suspect any unauthorized access or breach of your account.

5. License & Usage Rights

When you purchase or download a product from Zencive, you are granted a non-exclusive, non-transferable, and limited license to use that product according to the terms specified at the time of purchase.

⚙️ What You’re Allowed to Do:

• Use the product on the number of websites or devices allowed by your license
• Receive updates and support during the active license period
• Customize the product for personal or client use (within license limits)

🚫 What You’re Not Allowed to Do:

• Resell, redistribute, or sublicense the product
• Share license keys publicly or with unauthorized users
• Reverse-engineer, copy, or replicate our code or designs
• Use the product beyond the allowed license scope (e.g., multiple domains without multi-site rights)

License details, usage limits, and renewal conditions are described on the product page or license email. By using our products, you agree to abide by these terms.

Failure to comply with licensing terms may result in license suspension or termination without refund.

6. Intellectual Property

All content, software, and designs available through Zencive are the intellectual property of Zencive or its respective licensors and are protected by international copyright, trademark, and other intellectual property laws.

This includes, but is not limited to:

• Source code, scripts, and plugin architecture
• Website designs, UI components, logos, and branding
• Product names, visual assets, icons, and documentation
• Written content, blog posts, and marketing materials

You may not:

• Copy, reproduce, modify, republish, upload, or distribute any content without express written permission
• Use our trademarks, logos, or branding in a way that implies endorsement without approval
• Claim ownership of or create derivative works from our products

We reserve the right to take legal action against any misuse, infringement, or unauthorized exploitation of our intellectual property.

7. Payments & Refunds

All payments for Zencive’s products and services are processed securely through trusted third-party payment providers such as Stripe and PayPal. We do not store your credit card or sensitive billing information on our servers.

💳 Payment Terms:

• Prices are listed in the appropriate currency and may include applicable taxes
• By placing an order, you agree to pay the listed amount and authorize us or our payment partners to charge your selected payment method
• Orders may be subject to review or rejection if flagged as fraudulent or incomplete

💡 Refund Policy:

We offer refunds in accordance with our Refund Policy (link to full policy). Because our products are digital and instantly accessible, refund eligibility may vary based on product type, usage, and issue.

Refunds are not guaranteed in cases where:

• The product has been downloaded or used extensively
• You simply change your mind or purchase the wrong product
• You fail to meet license or system requirements

If you encounter an issue, we strongly encourage you to contact support first, so we can try to resolve the problem before processing a refund..

8. Support & Updates

Zencive provides support and updates for eligible products during the active license period, as specified at the time of purchase.

🛠️ Support Includes:

• Help with installation, activation, and basic configuration
• Fixing bugs or reported issues within a reasonable timeframe
• Clarification of features and product documentation

🔄 Updates Include:

• Feature improvements, performance enhancements, and security patches
• Compatibility updates for new versions of WordPress or WooCommerce (when applicable)
• Automatic or manual update availability, depending on the product

⚠️ Support Limitations:

• We do not provide customization or third-party compatibility assistance
• Support is only available to users with an active, valid license
• Free products may include limited or community-based support only

Support is provided via our official support channels and is typically available during regular business hours.

9. Prohibited Activities

To maintain a secure and respectful environment, users of Zencive’s website, products, and services agree not to engage in any of the following activities:

🚫 You may not:

• Reverse-engineer, decompile, or attempt to extract source code from our products
• Resell, sublicense, or redistribute Zencive products without explicit permission
• Use false information or impersonate another person or business
• Circumvent licensing mechanisms, limits, or usage restrictions
• Upload or distribute malicious software, viruses, or exploits
• Use our services to infringe upon the rights of others or violate applicable laws
• Attempt to gain unauthorized access to our systems, servers, or data
• Abuse support channels, harass team members, or submit excessive requests in bad faith

Violation of these terms may result in suspension or termination of your license, account, or access to services — with or without notice.

Zencive reserves the right to investigate and take appropriate legal action for any misuse or breach of these terms.

10. Disclaimers

Zencive provides its products and services on an “as is” and “as available” basis. We do our best to ensure quality and reliability, but we make no guarantees that our offerings will meet every expectation or operate without interruption.

⚠️ To the fullest extent permitted by law:

• We disclaim all warranties — express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement
• We do not guarantee that our website, plugins, or services will be error-free, secure, or always available
• Zencive is not liable for any data loss, business interruption, inaccurate results, or damages arising from use or inability to use our products

Users are responsible for ensuring compatibility and backing up their websites, data, and systems before making changes or installing new tools.

Beta Features
From time to time, Zencive may offer access to beta or experimental features. These are provided “as is,” may be incomplete, and are not guaranteed to be stable or available long-term. Use them at your own discretion.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Zencive and its owners, employees, developers, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to:

• Loss of revenue, profits, or business opportunities
• Loss or corruption of data
• Website downtime or performance issues
• Cost of substitute products or services
• Personal or business damages caused by misuse or failed expectations

This limitation applies whether the damages arise from the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

In all cases, Zencive’s total liability shall not exceed the total amount paid by you for the product or service giving rise to the claim in the 12 months preceding the event.

12. Termination

We reserve the right to suspend or terminate your access to Zencive’s products, services, or accounts at any time, with or without notice, if you:

• Violate these Terms of Use
• Misuse our services or software
• Attempt to bypass licensing restrictions
• Engage in fraudulent, abusive, or harmful behavior

In such cases, we may revoke active licenses, disable download access, and block support services without issuing a refund.

You may also terminate your use of our services at any time. However, this does not entitle you to a refund unless stated under our refund policy.

Upon termination, all rights granted to you under these Terms will immediately cease, and you must stop using all licensed products.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

13. Force Majeure

Zencive shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, power failures, hosting/server outages, labor disputes, or Internet service disruptions.

14. Governing Law

These Terms of Use and any disputes arising from your use of Zencive’s website, products, or services shall be governed by and interpreted in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

By using our services, you agree that:

• Any legal action or proceeding shall be brought exclusively in the courts of the United Kingdom
• You consent to the jurisdiction and venue of those courts
• You waive any objection to jurisdiction or venue on the grounds of inconvenience

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Changes to Terms

Zencive reserves the right to modify or update these Terms of Use at any time, at our sole discretion. When changes are made, we will:

• Post the revised Terms on our website
• Update the “Effective Date” at the top of the document
• Optionally notify users via email or prominent site notices if the changes are significant

Your continued use of our website or services after any updates constitutes your acceptance of the new Terms. If you do not agree with the revised Terms, you should discontinue use of our services immediately.

We encourage you to review this page regularly to stay informed of any changes.