Refund Policy
Effective Date: 01.07.2025
At Zencive, we are committed to customer satisfaction and product quality. However, due to the nature of digital goods, we offer refunds under specific conditions outlined below.
1. Eligibility for Refunds
We offer refunds within 14 days of purchase only if one of the following applies:
- You purchased the wrong product by mistake and have not downloaded or activated it
- The product is not functioning as described and our support team is unable to resolve the issue
- A technical problem on our end prevented you from receiving or using the product
- You were charged more than once for the same product
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase
- You no longer need the product or found a different solution
- You didn’t read the product description or compatibility requirements
- You downloaded, used, or activated the product (unless it’s proven to be defective)
- You purchased a product as part of a bundle or promotional deal
- You request a refund without attempting to contact our support for assistance
3. Requesting a Refund
To request a refund, please contact us at:
📧 [info@zencive.com]
Include your order number, product name, and reason for the request. We aim to respond within 2–3 business days.
4. Refund Method
If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
5. Changes to This Policy
We may update this Refund Policy at any time. Updates will be posted on this page with a new effective date. Your continued use of our services implies acceptance of the current terms.
