1. Who We Are
Effective Date: 01.07.2025
Last Updated: 01.07.2025
Zencive is a digital development studio that provides custom software solutions, SaaS platforms, WordPress plugins, and professional design services. We work with businesses, creators, and developers to build scalable digital tools that power modern workflows.
Our official website is: https://zencive.com
2. What Information We Collect
We collect personal and technical information to provide and improve our services. The types of data we collect include:
a. Information You Provide Directly
- Contact details – such as your name, email address, and phone number (when submitted via forms or checkout)
- Billing information – such as payment method and billing address (processed securely via third-party gateways)
- License-related data – for activating and managing plugin or software licenses
- Support communications – including messages or attachments you send through our contact or support forms
b. Information Collected Automatically
- IP address, browser type, and device information
- Operating system, screen resolution, and device identifiers
- Pages visited, time spent on site, clicks, and other usage behavior
- Cookies and similar tracking technologies (see Section 7 for more)
c. Purchase & Usage Data
- Order history and product downloads
- License key activations, verifications, and expiration tracking
- Login history and account activity (if applicable)
- Interactions with dashboards, plugin settings, or SaaS tools
We only collect data that is necessary to provide our services, fulfill contracts, and improve your experience on our platform.
3. How We Use Your Information
We use the information we collect to operate our business effectively and to provide you with a secure, smooth, and personalized experience. Specifically, we use your data to:
- Deliver and improve our products and services – including plugins, SaaS tools, custom software, and design assets
- Process transactions – such as orders, licenses, and renewals
- Provide customer support – and respond to inquiries, bug reports, or feature requests
- Send essential communications – including order confirmations, license information, and product updates
- Send optional communications – such as newsletters or promotions (only if you have opted in)
- Analyze website and product usage – to better understand behavior and improve functionality
- Maintain site security – including fraud detection, abuse prevention, and technical diagnostics
- Comply with legal and regulatory requirements – such as accounting, tax, or law enforcement requests
We process your information lawfully and transparently, always with a legitimate purpose that benefits you as the user.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or other regions with similar data protection laws, we process your personal data under one or more of the following legal bases:
- Contractual Necessity
To provide the products or services you request — such as processing your order, managing your license, or responding to support requests. - Legitimate Interests
To operate and improve our business, detect fraud, secure our platform, and communicate important product-related updates. We only rely on this basis when your rights do not override our interests. - Consent
When you voluntarily opt in — such as subscribing to our newsletter, accepting non-essential cookies, or participating in optional features. You can withdraw consent at any time. - Legal Obligation
To comply with legal requirements, such as maintaining transaction records, fulfilling tax obligations, or responding to lawful requests from authorities.
We always ensure that our use of your personal data is fair, transparent, and aligned with your rights.
5. How We Share Your Information
We value your privacy and never sell or rent your personal data. However, we may share your information with trusted third parties when necessary to operate our business or fulfill our services. These include:
✅ Service Providers
We share information with third-party vendors who help us:
- Process payments (e.g., Stripe, CryptoPayments)
- Send transactional or marketing emails (e.g., Mailchimp, Brevo)
- Host our website and services (e.g., Cloudflare, Managed WordPress Hosting)
- Analyze traffic and performance (e.g., Google Analytics)
- Manage software licensing and activations
All service providers are contractually required to:
- Protect your data
- Use it only for the specific purpose we authorize
- Comply with applicable data protection laws
⚖️ Legal Disclosures
We may disclose your information if:
- Required by law or legal process
- Necessary to enforce our terms and policies
- Needed to detect or prevent fraud, abuse, or security threats
- Required to protect the rights, property, or safety of Zencive, our users, or others
We aim to limit data sharing to the minimum necessary and always prioritize your trust and safety.
6. International Data Transfers
As part of providing our services, some of your personal data may be transferred to — and processed in — countries outside of your own jurisdiction, including countries that may not have data protection laws as comprehensive as those in your region (such as the European Economic Area).
This typically happens when:
- We use cloud-based services or hosting providers located abroad
- You access our services from a different country
- Our trusted service providers (e.g., email, analytics, or payment gateways) store or process data internationally
We take appropriate steps to ensure your data remains protected, including:
- Using providers that participate in frameworks like the EU-U.S. Data Privacy Framework or similar
- Implementing standard contractual clauses (SCCs) approved by regulators
- Ensuring all partners uphold strong security and privacy standards
By using our services, you consent to the transfer of your data in accordance with this policy and applicable data protection laws.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze performance, and support the functionality of our website and services.
🍪 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how visitors interact with our content.
🛠️ How We Use Cookies
We use cookies to:
- Keep you logged into your account or dashboard
- Remember your preferences across visits
- Analyze traffic patterns and user behavior (via tools like Google Analytics)
- Measure performance and improve content
- Show relevant features, content, or notifications
⚙️ Your Control Over Cookies
You can control or disable cookies at any time through:
- Your browser settings
- A cookie consent banner (if shown on your first visit)
- Opt-out links from third-party services (e.g., Google Analytics Opt-Out)
Please note that disabling cookies may affect certain features of our website or tools.
🔍 Third-Party Tracking
Some pages or features may include content or scripts from third-party platforms, such as embedded videos, analytics, or security layers. These third parties may also place cookies or track usage independently. We encourage you to review their privacy policies directly.
8. Your Rights (EEA/UK Users)
If you reside in the European Economic Area (EEA) or the United Kingdom, you are entitled to a range of data protection rights under the General Data Protection Regulation (GDPR) and UK GDPR. These rights include:
✅ Your Rights:
- Right to Access – Request a copy of the personal data we hold about you
- Right to Rectification – Ask us to correct or update inaccurate or incomplete information
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your personal data when it’s no longer needed or if you withdraw consent
- Right to Restrict Processing – Ask us to limit how your data is used in certain circumstances
- Right to Data Portability – Request a copy of your data in a commonly used format to transfer to another service
- Right to Object – Object to processing of your data when it’s based on legitimate interests or direct marketing
- Right to Withdraw Consent – Withdraw consent at any time where processing is based on your prior consent
📩 To Exercise Your Rights:
Send your request to [info@zencive.com]. We will respond within the timeframes required by law (typically within 30 days). You may be asked to verify your identity before we process your request.
🛡️ Lodging a Complaint:
If you believe we have not handled your data in accordance with applicable laws, you have the right to file a complaint with your local Data Protection Authority.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing access to purchased products and services
- Managing active licenses and user accounts
- Handling customer support inquiries
- Meeting legal, regulatory, tax, or accounting obligations
- Maintaining security and fraud prevention systems
When your data is no longer required, we will either:
- Permanently delete it from our systems
- Anonymize it so it can no longer be linked to you
- Archive it securely where required by law for audit or compliance purposes
Retention periods may vary depending on the type of data, the service involved, and applicable legal requirements.
10. Email Communications
We may send you different types of emails depending on your relationship with us and the preferences you’ve selected.
📬 You may receive emails related to:
- Purchases and Orders – Including order confirmations, invoices, license keys, and receipts
- Product Updates – Important notices about plugin or software changes, version releases, or required actions
- Support – Replies to your inquiries, bug reports, or feature requests
- Marketing & Newsletters – Occasional updates about new products, promotions, or blog content (only if you have opted in)
🔕 Unsubscribing
- You can unsubscribe from marketing and newsletter emails at any time by clicking the unsubscribe link at the bottom of any such email
- Transactional emails (e.g., purchase confirmations or license info) are essential and cannot be opted out of
We respect your inbox and will only send relevant, minimal communication necessary to keep you informed and supported.
11. Third-Party Links
Our website and services may contain links to external websites, applications, or services that are not operated or controlled by Zencive.
These may include:
- Payment gateways (e.g., Stripe, CoinPayments)
- Email or form services (e.g., Mailchimp, Brevo)
- Partner tools or resource references
- Embedded content (e.g., videos, analytics dashboards)
We are not responsible for the privacy practices, content, or terms of use of any third-party website or service. Clicking on these links or using these services is at your own discretion.
We recommend reviewing the privacy policies of any third-party platforms before submitting personal data, as their practices may differ from ours.
12. Children’s Privacy
Our website, products, and services are not intended for children under the age of 13 (or 16, where applicable by law). We do not knowingly collect, use, or store personal information from anyone under these age limits.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [info@zencive.com]. We will promptly investigate and, if necessary, delete the information from our records.
We encourage parents and guardians to monitor and guide their children’s online activity to help ensure a safe internet experience.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
🕒 When updates occur:
- The “Effective Date” at the top of the policy will be revised
- Any significant changes will be clearly communicated on our website
- Where legally required, we may seek your consent before applying changes
We encourage you to review this page periodically to stay informed about how we protect your data.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don’t hesitate to reach out.
Company: Zencode LTD
📧 Email: [info@zencive.com]
🌐 Website: https://zencive.com
ICO Registration Number: ZB924138
We’re committed to responding promptly and transparently to all inquiries related to your data and privacy rights.
